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A Simple Farewell,
Arranged With the Care

We offer a direct cremation that is simple in nature but never impersonal in care, arranged from our offices by a team that is part of the community.

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Direct Cremation — What It Means, and Whether It Is Right for You

A direct cremation is a cremation without a formal service or mourners present. It is a private process and at Waterhouse Funeral Directors  & Heathfield Funeral Directors your loved one is cared for with complete respect. Many families may hold a gathering at home, a quiet service at the local church, or a walk to a place that held meaning in the days or weeks that follow, allowing them to honour the memory of there loved one as they feel right.

We know that choosing a direct cremation is rarely a simple decision. Some families select it because it reflects a loved one’s wish for a quiet, no fuss farewell. Others are guided here by unexpected circumstances and may feel uncertain about what to do. If that is where you find yourself, please come and talk with us. We are here to help you understand all your options, never to pressure you into one.

Why Local Care Matters

In close-knit communities surrounding Burwash, and Heathfield, there is no such thing as an anonymous provider. We know our neighbours, and reputation is built entirely on trust, over generations,

While some large national companies offer fixed, distant packages, we provide a deeply personal alternative. When you choose us, your loved one never leaves our care. From the initial collection until the ashes are safely returned to your family, every step is managed locally by our dedicated team. We are also able to include additional services with a direct cremation at reasonable charges.

Our chapels of rest is local. Our staff are local. We know Wealden Crematorium in Horam and the churchyards of this parish. We know the families we serve, many of them across several generations. We have been serving our community for a hundred years and have looked after local families across multiple generations. The weight of that century-long responsibility is something we carry proudly every day.
That is what we offer that no national provider can. 

Below is a comparison table detailing what we can offer to families on a local basis, versus some national providers.

We believe families deserve to see it before making any decision. The differences are real, and they matter.

A Direct Cremation with Waterhouse & Heathfield

We fully respect a families wish to have a Direct Cremation. Although of a simple nature we are pleased to carry out the process in a most personal, respectful and caring nature ensuring our high standard of service is always maintained.

We offer support and are able to include additional services with a direct cremation at reasonable charges.

Below is a comparison table detailing what we can offer to families on a local basis, versus the national providers.

Care of the Deceased

  • The deceased will be collected from a place of death and brought into our care in a dignified manner at the earliest opportunity.
  • They will be cared for locally in a hygienic, inspected, and professional facility in accordance with the SAIF code of practice.

Timing and Location

  • The cremation will be arranged once the paperwork is complete, and payment has been made. The cremation, depending on availability of the crematorium will likely take place within 7 days.
  • The family will be informed of the crematorium, day and time.

Coffin and Transport

  • A simple, appropriate coffin will be provided that is acceptable for cremation.
  • Transport will be in a hearse, carrying only your loved one.
  • The cremation will take place without ceremony or attendance, as per the definition of Direct Cremation.
  • Our funeral director will be in attendance with staff to carry the coffin into the crematorium in a professional way.

Waterhouse Funeral Directors & Heathfield Funeral Directors

All fees for an unattended cremation locally at Wealden Crematorium, Horam

All doctors fees for cremation certificates, where required

Expert help and advice, available 24/7, from experienced staff, with knowledge of our local community

Prompt conveyance of your loved one, day or night, by our gentlemen to our local Chapel of Rest, at no extra cost*

Simple wood effect coffin

Quiet time in our local Chapel of Rest, with closed coffin

Option to send flowers to accompany the coffin for cremation, and the opportunity to have any personal mementoes placed in coffin

Cremation on an agreed date at a time mutually agreeable to all parties, so you and your family can choose quiet reflection time, or another form of suitable recognition

Conveyance of your loved one to Wealden Crematorium, by two of our smartly dressed gentlemen in our hearse, in a dignified manner. Option to follow our hearse to, or meet hearse at, Wealden Crematorium in the grounds to offer a personal farewell and to share some private moments

Witnessed scattering of your loved one’s ashes, locally in Wealden Crematorium Garden of Remembrance, or free hand delivery of your loved ones ashes back to your family within 10 days, up to a 20 mile radius from our office.

Long standing and trusted provider of funeral services, for 100 years, by our family owned, independent, local funeral directors

Some National
UK Providers

All fees for an unattended cremation at a crematorium, many miles away

All doctors fees for cremation certificates, where required

Help and advice, available 24/7 via a national call centre

Conveyance of your loved one, day or night, at an additional cost

No choice of coffin

No viewing of your loved one, or personal time with closed coffin

No option to send flowers to accompany the coffin for cremation, or to have personal mementoes placed in coffin

Cremation on a date and time known only to the service provider

Option not available

No witnessing of ashes scattering. Delivery of ashes back to your family, but can take up to 3 weeks

Provider of direct cremation service only

Return or Scattering of Ashes

  • Ashes will be collected as soon as is reasonably possible from the crematorium. They will be handled and cared for in accordance with the client’s wishes.

Documentation and Legal Compliance

  • All necessary paperwork (forms, certificates, authorisations) will be completed efficiently and lawfully.
  • Clients will be personally supported with clear instructions and timely updates.

Post funeral services and support

Urns

Designs range from classic and elegant to contemporary and personalised. Engraving is available on many styles.

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Keepsakes

We have carefully select partners who provide thoughtful, elegant jewellery and unique keepsakes, crafted with care to help preserve cherished memories and honour loved ones.

view keepsakes >

Memorials

For your peace of mind, we recommend using a stonemason registered with either the National Association of Memorial Masons (NAMM) or the British Register of Accredited Memorial Masons (BRAMM). We can support in providing details for three local stonemasons you may wish to reach out to for quotations. Please note that these are not personal recommendations, and you should ensure you are fully satisfied with both the quotation and the proposed work before proceeding

View options >

Probate Support

Our Probate support partners provide expert legal and administrative guidance to those managing a loved one’s affairs or settling an estate.

Contact us >

Considering a Direct Cremation?

We’ll talk you through what’s involved and help you decide whether
direct cremation is the right option for you or your loved one.

Contact Your Local Office
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Words from
Families We’ve Helped

Heathfield funerals were excellent from the moment I rang up at 2am
after my father had just passed away they couldn't do enough for us as a family. comfort preparation and booklet they post out to you giving step by step guidance was invaluable. On the meeting to arrange the funeral they were professional but they had a lovely caring attitude which was a great comfort. On the day of the funeral after pre phone call to check everything was alright and no further needs, the professionalism was brilliant with such a loving and caring attitude put everyone at ease and I would certainly recommend them 100% when a funeral for a loved one arises. Thank you team .
Absolutely superb service from start to finish
Every staff member was kind and compassionate as well as highly efficient and knowledgeable. I’m really glad I chose this company as they really held my hand throughout a difficult time and produced a lovely funeral that ran seamlessly.
From the initial telephone call made to HFS we received first class efficient service.
We were guided through a sad and difficult time with compassion and understanding. As a family we felt that we had an additional friend walking by our side - Clare and her team are outstanding.
We received a truly compassionate and professional service from HFS for my mother’s funeral.
On the day, the mourners were looked after with great care by HFS staff David and (driver of the following car) Philip. Reflecting back, it’s the small details that reveal their exceptional training and natural sensitivity to the role. It’s an emotional experience to follow a hearse carrying your next-of-kin and Philip somehow intuitively understood the mood, engaging in conversation when we needed it, and respectfully falling silent when we did. All the while, he remained the consummate professional chauffeur.
A Heartfelt Thank You to Heathfield Funeral Services (HFS)
We cannot express enough gratitude for the exceptional care and compassion shown by Heathfield Funeral Services during one of the most difficult times in our lives. From the moment we reached out to them, we were met with kindness and understanding that eased our burden and allowed us to focus on honouring our loved one. The team at HFS went above and beyond to ensure that every detail was handled with the utmost care and consideration. Their attention to detail was remarkable, and it brought us great comfort to know that our loved one was in such capable hands. They took the time to listen to our wishes and offered thoughtful suggestions that truly reflected the personality and spirit of the individual we were celebrating. Their professionalism was matched only by their warmth. Each member of the team treated us like family, providing support and guidance every step of the way. They created a serene environment that made the planning process a little less daunting and allowed us to focus on what truly mattered cherishing the memories of our dear one. Moreover, the facilities provided a peaceful space for family to pay their respects. The service they provided was not just about logistics; it was about honouring a life and offering solace to those left behind. We wholeheartedly recommend Heathfield Funeral Services to anyone in need of compassionate, attentive care during such a sensitive time. Their kindness, professionalism, and meticulous attention to detail made all the difference for our family. Thank you, HFS, for your unwavering support and for helping us navigate through our grief with grace and dignity. You have our deepest appreciation.
We have been fortunate enough to have been supported by Waterhouses for both my grandparents funerals as well as my father's so we wouldn't have dreamed of going anywhere else for our dear mother
George supported us with such care and sensitivity throughout our journey in saying goodbye to our mother Robina. He organised the most beautiful funeral with us and Clare and the team supported us on the day. We had complete trust in the whole team and as painful as it was we couldn't have had a more perfect funeral for my mother last week. Thank you so much for being alongside us in our most difficult days and giving our mother the funeral that was as dignified and beautiful as she was. Special thanks to George, we can't recommend him highly enough, all his interactions with us were from the heart and with such care and integrity.
I have know the team at CWH many years being involved in the trade but only had to call on their services for the first time recently. We wanted and expected the best for my late father and were not disappointed.
David and his team are extremely thorough, no unforeseen seem to phase them or vary their approach or the cost. David helped us no end with getting my father released form hospital, advising, in conjunction with the vicar, what the funeral might look like, briefed us, the pull bearers, comprehensively on the day and ensured everything ran smoothly which it did. The service is very slick in a deeply personal way with nothing left to chance and both my late father and the family treated with the utmost of dignity. I am very pleased we instructed CHW and would do so again.
I cannot fault the professional service offered to us as a family
by C Waterhouse & Sons both in preparation for the funeral and on the day itself. It helped us through a difficult time. We were shown such care and kindness - by everyone and especially by Teresa - a really personal service. Heartfelt thanks.
Sadly, 7 months after my sister passed away, my mother died, aged 92
Once again, I asked C Waterhouse and Sons to Look after Mum and make all arrangements. George was fantastic - sympathetic, organised and led me through the process. Having previously met my Mum, I felt that he had a personal connection. David was a huge support at the funeral service. I know one is not meant to be pleased to see Funeral Directors again, but I was. Thank you to the team at C Waterhouse for their care, sensitivity and "human-ness". My sister died suddenly and I had no idea what to do or how to do it. George at C Waterhouse took charge and led me along the planning and funeral arrangements expertly - he showed sympathy and, most importantly for me, with the humour I needed. He was sensitive with my mother who has Alzheimer’s and didn’t understand. At the cremation itself, David took charge, again leading me along every step. The kindness and humanity I was shown was boundless and very gratefully received. I could not recommend C Waterhouse & Sons more highly.
I had not had to arrange a funeral before. Zara at C Waterhouse was absolutely brilliant, offering care, kindness and understanding at a time when I was not really at my best.
She listened to me, answered all my questions and provided thoughtful advice (and tissues). She was like the best friend I never knew I needed. The whole process was made as smooth as it could be, with Zara there to offer guidance and compassion throughout. I felt that both I and my late father were treated with care and respect. Shout out too to the lady who dressed my Dad and made him look respectable for his funeral. I know these people arrange funerals every day but they made me feel as though I was their only customer. This was also the case for Mike and the team of bearers at the funeral who were extremely professional, thoughtful and kind. I like the way that they leave a flower on the coffin before it goes for cremation. If you are looking for a funeral director, I highly recommend them. You will be in good, caring hands.
We have felt very well looked after as a family
Zara explained everything in detail and put us at ease when making difficult decisions. Also making suggestions when appropriate. On the day, Clare was very kind caring and supportive of our requests. I would not hesitate to recommend CWH to anyone needing the services of a funeral director. They listened to us and guided us and nothing was ever too much trouble.
We would like to sincerely thank Waterhouse and Sons,
especially Jane, for the care, compassion, and professionalism shown while arranging my mum’s funeral. From our very first meeting, they guided us through every step with kindness and patience during such a difficult time. The attention to detail was exceptional, and they ensured the day itself ran smoothly and with dignity. Waterhouse and Sons went above and beyond to make sure everything was exactly as we wanted, and nothing ever felt like too much trouble. The respect shown towards my mum and our family meant a great deal to us, and we are truly grateful for the support we received throughout. We couldn’t have asked for a more caring and professional service. Thank you again for helping us give my mum the beautiful send-off she deserved.
My family cannot thank Waterhouse enough for the comfort, care and compassion they showed us in our time of bereavement.
From start to finish, their support was exceptional. George was very personable, reliable, and struck just the right tone. He respectfully accommodated the family’s complex wishes, guiding us through our emotional journey with warmth, kindness and professionalism. He explained the process clearly, gave advice where it was needed, and the whole team ensured that everything flowed smoothly on the big day. It was reassuring to know that our father was in safe hands.
Our experience using Heathfield Funeral Services met all our needs
They were very patient and understanding as we tried to make arrangements with which all parties were happy. Additionally, their help and advice meant we could have the funeral and internment within a very tight time frame to accommodate family from overseas. Wendy was a lovely celebrant and included everything we wanted in the service. I wouldn't hesitate to recommend their services.
Absolutely superb service from start to finish
Every staff member was kind and compassionate as well as highly efficient and knowledgeable. I’m really glad I chose this company as they really held my hand throughout a difficult time and produced a lovely funeral that ran seamlessly.
Having used HFS both for family and witnessed their service at Funerals of friends we did not hesitate to seek their services
when our Aunt the last of her generation passed away in November. Their service is professional & personal to cover the needs of those involved in making the necessary arrangements. We sincerely thank Wendy Mitchell who manages the office and David Rhys-Jones who directed the funeral on the day for ensuring everything went smoothly, respecting all of our wishes. Highly Recommended.
From the initial telephone call made to HFS we received first class efficient service
We were guided through a sad and difficult time with compassion and understanding. As a family we felt that we had an additional friend walking by our side - Clare and her team are outstanding.
We received a truly compassionate and professional service from HFS
for my mother’s funeral. On the day, the mourners were looked after with great care by HFS staff David and (driver of the following car) Philip. Reflecting back, it’s the small details that reveal their exceptional training and natural sensitivity to the role.
I had not had to arrange a funeral before
Zara at Waterhouse was absolutely brilliant, offering care, kindness and understanding at a time when I was not really at my best. She listened to me, answered all my questions and provided thoughtful advice (and tissues). She was like the best friend I never knew I needed. The whole process was made as smooth as it could be, with Zara there to offer guidance and compassion throughout. I felt that both I and my late father were treated with care and respect. I know these people arrange funerals every day but they made me feel as though I was their only customer. This was also the case for Mike and the team of bearers at the funeral who were extremely professional, thoughtful and kind. I like the way that they leave a flower on the coffin before it goes for cremation. If you are looking for a funeral director, I highly recommend them. You will be in good, caring hands.
The entire staff of Waterhouse put so much care and attention into helping us organise my husband's funeral
They provide a superb service and were so compassionate, thoughtful and professional. Zara was absolutely wonderful and guided us through all the necessary steps. I cannot thank you all enough
Waterhouse were outstanding with their professional and compassionate care towards our family
George was so kind and supportive in helping us to make our decisions for my Mum, Sheila’s service. He matched us to a wonderful celebrant, Nicola Elliott, who was amazing and helped make such a painful process more bearable. We cannot thank you all enough.
I/my florist have worked with Waterhouse and many other local funeral directors for many years, for me, Waterhouse have always been just that little bit more special
they aren't a big chain, they are a family run business, they are kind, caring and you feel a sense of peace when you visit them. When We lost our Mum, I knew strait away that it was going to be Waterhouses to take care of our precious Mum. I am a local florist and although I help families choose their final floral tribute for their loved ones, I have never had to arrange a funeral, It initially felt very overwhelming with what had to be arranged until we met with George. George made the whole funeral side of things so easy, relaxed and stress free, he helped guide us throughout with such a soft and caring approach. Personally for me, they are simply the best and would highly recommend them to any family
Waterhouse Funeral Directors provided a superb, sympathetic, thoughtful and professional service
whilst dealing with my wife’s funeral. Right from the very start of the process they offered support & unbiased advice, helping me to make the best decisions during what is an emotional journey. Thank you.
A truly professional funeral director
We were hand held with both empathy and understanding from start to finish, by both the celebrant (Mick Gosden) and all of the Waterhouse staff. All of our requests were efficiently met, which made the day truly wonderful for all of our family and numerous friends. Resulting in a true celebration and a memorable day of our dads life!!
Waterhouse Funeral DIrectors arranged both my parents' funerals
(my father died in 2023 and my mother in early 2026). They could not have been more helpful, more compassionate or easier to deal with. From the first phone call to the final email, they were professional, kind and clear. Both our funeral organiser and the funeral director made us feel supported and extremely well looked after - in such a stressful and sad time, it was a huge relief to think that there was a competent team making sure that everything went smoothly. I recommend them highly - both for their competence and knowledge, and also for their kindness and compassion. It was clear in every interaction that they remembered that, for us, arranging the funeral was a hugely emotional and sad process - and this meant a lot to me.

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